Support Overview

From videos for help with implementation, to training documentation that explains, to a community platform, to one-on-one support from partners who can speed up your integration, DBSync ensures you have everything required to successfully implement and run your has everything you need to ensure your integration project deployment is successful.

All standard support through email or online are included as part of your yearly subscription. Our paid services around project implementation provides you access to our Subject Matter Experts and Developers to assist you meet your specific needs.

Hours of operations are from 9am - 5pm CST


Support & Service Plans

If you find you need more personalized assistance, we have Premium and Professional Services. Please call 1-877-739-2818 to learn more.

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Developer Basic Premium Services
Response Time
2 Business Days <1 Business Day < 4 hours
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Documentation, Tutorials
Support Access Forum Forum, Email
Forum, Email, In-Person
Forum, Email, Services Manager
Paid vs Free Free Included in Product Subscription Paid Paid
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Third Party App Support
  • Salesforce
  • Microsoft Dynamics CRM
  • Amazon Web Services (AWS)
  • Databases: Oracle, SQLServer
  • In-House Applications



EULA

All our Subscriptions and purchases comply within our Standard EULA

Refund & Cancellation Policy

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Refund Policy